Fair & Independent Dispute Resolution (Powered by MyDeposits)

At DepositPass, we want your move-out process to be completely stress-free. But if a disagreement arises over final deductions, don’t worry. We’ve partnered with MyDeposits to provide a completely independent Alternative Dispute Resolution (ADR) service to settle things fairly.

How the Process Works:

• 1. Talk It Out First: Under MyDeposits guidelines, landlords and tenants must always try to reach a fair compromise directly before opening a dispute.
• 2. Escalate with Ease: Still can’t agree? No problem. You can easily initiate a formal dispute right from your DepositPass dashboard.
• 3. Submit Your Evidence: An impartial expert from MyDeposits will step in to review the case. Tip: Adjudicators decide cases based entirely on hard facts, so make sure to provide clear evidence like your check-in/check-out inventories, photos, and emails!
• 4. Get a Fair, Final Decision: The adjudicator will weigh the evidence and issue an unbiased decision to ensure neither party is left out of pocket. Under MyDeposits rules, this decision is final and legally binding.

When are successful claims paid out? If a claim goes to ADR and the tenant is found liable, they are given a short grace period to settle the balance. If they don’t make the payment, DepositPass steps in to ensure the landlord is protected. We process the payout quickly—typically within 5 business days after the tenant’s grace period ends.

A Quick Note on the 2026 Renters’ Rights Act: The MyDeposits service is strictly for resolving financial and deposit disputes when moving out. For general complaints during your tenancy (like property standards, repairs, or landlord conduct), tenants have the statutory right to escalate issues to the free, government-approved Private Rented Sector Landlord Ombudsman.