Secure rental deposit for
Landlords
Get your tenants started on setting up their secure rental deposit with DepositPass and speed up your rental process. With DepositPass tenants can assign their savings and convert them into a rental deposit providing you with secure coverage for your property.
Speeds up rental process
Set up your tenants with DepositPass, they will complete their rental deposit in a flash.
No Costs
There is no cost for landlords, enjoy all the benefits of managing your tenant’s secure rental deposits in one place, for free.
Guaranteed payment of outstandings
With DepositPass payment of your claims is immediate and secure.
Easy to use
DepositPass easy-to-use platform lets you manage and track your renters rental deposits in one place.
Just sign up & follow the next steps
1. Create your account
Set up your secure account and provide us with some key information.
2. Enter property and rent details
You can create as many as you need, our system will automatically send signup mails for tenants to get them going.
3. Track your tenant's progress
Will show you updates on your tenant's progress and inform you when it has been approved.
4. Obtain your secure rental deposit
After your tenant has paid your secure rental deposit will be ready for you and your tenant to sign.
Frequently Asked Questions
Welcome to your quick-reference guide. We’ve broken down everything you need to know about protecting your property and using DepositPass under the new Renters’ Rights Act.
1. The Basics of DepositPass
DepositPass provides landlords with a high response rate and better security in case of disputes, while also vetting tenants to reduce the risk of issues. It’s free to use and allows landlords to recover any outstandings. DepositPass also offers additional protection if agreed upon with the tenant (provided it remains strictly compliant with the statutory 5-week or 6-week deposit caps).
Yes. In cases where tenants haven’t paid landlords for proven charges, the assigned amount of the savings account or life insurance savings plan (policy) can be drawn upon.
It is completely free for landlords.
DepositPass is paid for by your tenant; it is totally free for landlords.
DepositPass can be offered to your tenants by simply signing up online.
2. Properties and Tenancies Covered
Any property, from residential to commercial ones.
All new and converted rolling Assured Periodic Tenancies under the Renters’ Rights Act, as well as HMOs and Lodger agreements.
You are covered for financial loss or damage for which your tenants are liable under your Tenancy Agreement, up to the value of the number of weeks’ rent you have previously agreed upon with the tenant (up to the legal maximum of 5 weeks’ rent in England for properties under £50k/year, or 6 weeks’ rent for properties over £50k/year).
Accordion DepositPass is your strongest tool here. Under the Renters’ Rights Act, tenants have a statutory right to request a pet, and you cannot unreasonably refuse. Because it is strictly illegal to demand an extra cash “pet deposit” beyond the standard 5-week cap, DepositPass provides the reliable financial security you need against potential pet damage, working perfectly alongside the pet damage insurance you are now legally permitted to require tenants to hold.Content
If a tenant falls behind on rent, DepositPass allows you to recover outstanding amounts up to your assigned coverage limit at the end of the tenancy. Important Legal Update: With the abolition of Section 21 “no-fault” evictions, you must now rely on Section 8. Under the Renters’ Rights Act, if a tenant reaches three months or more of rent arrears, you have a mandatory legal ground to begin eviction proceedings (which now requires a 4-month notice period). DepositPass helps bridge the financial gap during this process.
There are two ways that your tenancy agreement can be amended: by either adding the standard terms or a side letter can be used to accompany the agreement. (Alternatively, you can download our free, fully Renters’ Rights Act-compliant Assured Periodic Tenancy template directly from here).
It remains active as long as the rolling tenancy continues. It only expires once the tenancy is legally terminated and any claims are settled.
3. Claims and Disputes
You release the tenant or 3rd party who provided the savings account or life insurance savings plan (policy) from the deed of assignment signed at the start of the tenancy.
Your tenants remain liable for any financial loss or damage as set out in your tenancy agreement.
If you believe there is any financial loss or damage caused by your tenants under their tenancy agreement, and they have failed to reach a settlement directly with you (it is a MyDeposits requirement that direct settlement has been attempted first), you can notify us of this and request to make a claim.
At DepositPass, we want your move-out process to be completely stress-free. But if a disagreement arises over final deductions, don’t worry. We’ve partnered with MyDeposits to provide a completely independent Alternative Dispute Resolution (ADR) service to settle things fairly.
How the Process Works:
- 1. Talk It Out First: Under MyDeposits guidelines, landlords and tenants must always try to reach a fair compromise directly before opening a dispute.
- 2. Escalate with Ease: Still can’t agree? No problem. You can easily initiate a formal dispute right from your DepositPass dashboard.
- 3. Submit Your Evidence: An impartial expert from MyDeposits will step in to review the case. Tip: Adjudicators decide cases based entirely on hard facts, so make sure to provide clear evidence like your check-in/check-out inventories, photos, and emails!
4. Get a Fair, Final Decision: The adjudicator will weigh the evidence and issue an unbiased decision to ensure neither party is left out of pocket. Under MyDeposits rules, this decision is final and legally binding.
If a claim goes to ADR and the tenant is found liable, they are given a short grace period to settle the balance. If they don’t make the payment, DepositPass steps in to ensure the landlord is protected. We process the payout quickly—typically within 5 business days after the tenant’s grace period ends.
A Quick Note on the 2026 Renters’ Rights Act: The MyDeposits service is strictly for resolving financial and deposit disputes when moving out. For general complaints during your tenancy (like property standards, repairs, or landlord conduct), tenants have the statutory right to escalate issues to the free, government-approved Private Rented Sector Landlord Ombudsman.