Frequently Asked Questions

Everything you need to know about how DepositPass works for you.

What is DepositPass?

DepositPass is an innovative, completely optional alternative to traditional cash rental deposits. Fully compliant with the Renters’ Rights Act (for properties in England) and the Tenant Fees Act, it provides landlords with secure, free coverage while saving tenants from locking up large chunks of their savings. It’s a win-win solution designed for modern renting!

How does DepositPass work?

For Tenants: Simply complete a quick questionnaire on our platform, and we’ll guide you to the best deposit option for your financial situation.
For Landlords: Register your properties and invite tenants to use DepositPass. Our platform seamlessly secures the deposit cycle for the entire duration of the new rolling Assured Periodic Tenancies (or the equivalent statutory tenancies in Wales, Scotland, and Northern Ireland).

Why choose DepositPass?

Tenant Benefits:

Keep Your Savings: Save up to 35% compared to traditional cash deposit methods, keeping more money in your pocket.
Pet-Friendly Power: The Renters’ Rights Act gives you the right to request a pet in England, but landlords cannot legally charge an extra cash “pet deposit.” Offering a DepositPass strengthens your pet request by giving landlords reliable protection against potential damage without breaking deposit rules.

Landlord Benefits:

Reliable Security: Enjoy high response rates, a thorough tenant vetting process, and robust protection to recover any outstandings.
100% Compliant: Effortlessly comply with the ban on mandatory tenant fees and the strict statutory 5-week (or 6-week) deposit caps.

What is the Statutory Deposit Cap?

The law strictly limits how much a landlord can hold as a deposit in England:

5-Week Cap: For properties with an annual rent under £50,000.
6-Week Cap: For properties with an annual rent of £50,000 or more.

Quick Calculation: (Monthly Rent x 12) ÷ 52 = Weekly Rent. Multiply by 5 (or 6) to find your maximum cap. For example, at £1,200/month, the 5-week cap is £1,384.60.

How are disputes resolved?

We partner with MyDeposits to offer a completely independent Alternative Dispute Resolution (ADR) service. If a disagreement arises at the end of the tenancy, an impartial expert will review the evidence to ensure a fair, transparent, and fast outcome for both parties.

Payouts: If a landlord’s claim is successful, payouts are processed quickly—typically within 5 business days after the tenant’s grace period has expired.

More information here

What flexible savings options can I use with DepositPass?

DepositPass lets you secure your deposit using funds you already have. Your money stays in its account, continues to earn interest, and is simply blocked for the duration of your rolling tenancy to cover potential disputes. You can assign:

Standard Savings Accounts: Link any standard UK bank savings account seamlessly.
Life Insurance Policies: Use an existing life insurance savings policy without impacting your long-term benefits.

Third-Party Support: Don’t have enough saved? A family member or friend can securely assign funds from their own account to support your tenancy.

Where can I find a draft tenancy agreement that uses DepositPass as a deposit replacement product?

We provide a free, fully legally compliant template for our users! You can download our draft Assured Periodic Tenancy Agreement here (which comes with the DepositPass clauses already perfectly integrated). Our template has been rigorously updated to comply with all May 2026 Renters’ Rights Act regulations, including the abolition of fixed terms and the ban on Section 21 evictions.

Already have your own agreement? No problem. You can simply attach our standard ‘Security Assignment of Insurance Benefits’ or ‘Deed of Charge/Assignment’ document as a legally binding addendum to your existing contract.

Welcome to your quick-reference guide. We’ve broken down everything you need to know about renting and using DepositPass under the new Renters’ Rights Act.

1. Starting Your Tenancy

What is a tenant's deposit?

It is a security payment made at the start of your tenancy to protect the landlord against financial loss (like property damage or unpaid rent). It is held for the duration of your rolling tenancy and returned when you move out, provided you’ve met your agreement terms.

What is the maximum deposit a landlord can ask for?

England: Capped at 5 weeks’ rent (if annual rent is under £50,000) or 6 weeks’ rent (if £50,000 or more).
Wales: Usually equivalent to 1 month’s rent.
Scotland: Capped at a maximum of 2 months’ rent.
Northern Ireland: Currently no legal cap.

What documents must my landlord provide at the start?

By law, your landlord or agent must give you:

Renters’ Rights Act Information Sheet 2026 (replaces the old “How to rent” guide)
Energy Performance Certificate (EPC)
Gas & Electrical Safety Certificates
Instruction manuals for major appliances
A signed copy of your Assured Periodic Tenancy Agreement
The inventory or check-in report

DepositPass Documentation: Your Policy/Security Assignment outlining your alternative deposit coverage.

How do I protect myself against unfair cleaning/damage charges?

Your check-in inventory is your best defense. When you move in, take these 3 steps:

Verify: Make sure the written condition matches reality (e.g., if the oven is dirty but the report says “professionally cleaned,” note it down).
Be Descriptive: Photos are great, but words are better for smells or stickiness. Pay special attention to the oven, bathrooms, fridge, windows, and floors.

Act Fast: Landlords usually give you 7 days to return the inventory and just 48 hours to report cleaning issues. Don’t miss these deadlines!

What happens if my tenancy doesn't go ahead?

If you do not move in and the tenancy does not commence, please contact us immediately at info@depositpass.com.

2. During Your Tenancy

I want a pet. Does this affect my DepositPass?

It actually makes DepositPass more valuable! Under the Renters’ Rights Act (England), you have the right to request a pet, and landlords cannot unreasonably refuse. However, landlords are banned from asking for an extra cash “pet deposit.” By using DepositPass, you give your landlord reliable financial protection against pet damage without having to find extra cash upfront.

Who is responsible for external and structural repairs?

Your landlord is legally responsible for maintaining:

The exterior structure (walls, roof, drains, gutters, windows, and external doors).
Plumbing (basins, sinks, baths, toilets, and pipework).
Heating and electrical (wiring, boilers, radiators, gas/electric fires).

Note: Your landlord can only fix problems they know about, so report issues promptly!

My property has mould. What should I do?

Report it immediately in writing. Under the new Awaab’s Law, landlords face strict legal deadlines to investigate and fix health hazards like damp and mould. They must actively repair underlying building faults (like leaks or poor ventilation) and can no longer easily dismiss the issue as “tenant lifestyle.”

What if I fall behind on rent?

Contact your landlord immediately to set up a repayment plan. Legal Warning: If you fall three months or more into rent arrears, the Renters’ Rights Act allows your landlord to start eviction proceedings with a 4-month notice (Section 8). Seeking help early is critical.

Who do I contact if I have a serious complaint?

Always start with your landlord. However, if they ignore a serious issue, you can now escalate your complaint to the Private Rented Sector Landlord Ombudsman—a free, independent service that all private landlords in England are legally required to join.

3. Ending Your Tenancy

Can my landlord ask me to leave without a reason?

No. “No-fault” (Section 21) evictions are permanently banned in England. Your landlord needs a valid legal reason to ask you to leave, such as major rent arrears, selling the home, or moving in themselves. Even then, you are protected from “selling/moving in” evictions during your first 12 months.

I want to move out. Are there "early termination" fees?

No. Because fixed-term contracts are abolished, you are on a rolling Assured Periodic Tenancy. You can leave at any time simply by giving two months’ written notice. You only pay rent up to the end of that notice period—there are no early exit penalties.

What happens to my DepositPass when I leave?

Once you move out and the tenancy ends smoothly, your landlord releases you (or your third-party guarantor) from the DepositPass security assignment.

Can I transfer my DepositPass to my next rental?

Yes! We can seamlessly transition your DepositPass to your next home. Contact info@depositpass.com for details on transfer procedures and loyalty discounts.

What documents should I ask for when moving out?

Request a copy of the final check-out report as soon as possible. If it is inaccurate, submit your corrections in writing. This report is your most vital piece of evidence if there is a dispute over damages.

What can my landlord legally charge me for at the end?

Your landlord can only charge you for breaking the terms of your agreement, such as:

Cleaning (to restore the property to the standard it was in when you arrived)
Damage beyond fair wear and tear
Unauthorised redecoration
Unpaid rent

They cannot charge you for normal “wear and tear” (the expected, everyday decline in the property’s condition over time).

Welcome to your quick-reference guide. We’ve broken down everything you need to know about protecting your property and using DepositPass under the new Renters’ Rights Act.

1. The Basics of DepositPass

What are the benefits of DepositPass?

DepositPass provides landlords with a high response rate and better security in case of disputes, while also vetting tenants to reduce the risk of issues. It’s free to use and allows landlords to recover any outstandings. DepositPass also offers additional protection if agreed upon with the tenant (provided it remains strictly compliant with the statutory 5-week or 6-week deposit caps).

Is DepositPass safe?

Yes. In cases where tenants haven’t paid landlords for proven charges, the assigned amount of the savings account or life insurance savings plan (policy) can be drawn upon.

How much does DepositPass cost?

It is completely free for landlords.

Who pays for DepositPass?

DepositPass is paid for by your tenant; it is totally free for landlords.

How can I offer DepositPass to my tenants?

DepositPass can be offered to your tenants by simply signing up online.

2. Properties and Tenancies Covered

What type of property can I let with DepositPass?

Any property, from residential to commercial ones.

What tenancies are covered?

All new and converted rolling Assured Periodic Tenancies under the Renters’ Rights Act, as well as HMOs and Lodger agreements.

What is covered by the DepositPass?

You are covered for financial loss or damage for which your tenants are liable under your Tenancy Agreement, up to the value of the number of weeks’ rent you have previously agreed upon with the tenant (up to the legal maximum of 5 weeks’ rent in England for properties under £50k/year, or 6 weeks’ rent for properties over £50k/year).

How does DepositPass protect me now that tenants have a legal right to request pets?

Accordion DepositPass is your strongest tool here. Under the Renters’ Rights Act, tenants have a statutory right to request a pet, and you cannot unreasonably refuse. Because it is strictly illegal to demand an extra cash “pet deposit” beyond the standard 5-week cap, DepositPass provides the reliable financial security you need against potential pet damage, working perfectly alongside the pet damage insurance you are now legally permitted to require tenants to hold.Content

What happens if my tenant falls into rent arrears under the new eviction rules?

If a tenant falls behind on rent, DepositPass allows you to recover outstanding amounts up to your assigned coverage limit at the end of the tenancy. Important Legal Update: With the abolition of Section 21 “no-fault” evictions, you must now rely on Section 8. Under the Renters’ Rights Act, if a tenant reaches three months or more of rent arrears, you have a mandatory legal ground to begin eviction proceedings (which now requires a 4-month notice period). DepositPass helps bridge the financial gap during this process.

My tenant is going ahead with a DepositPass. Do I need to amend my tenancy agreement?

There are two ways that your tenancy agreement can be amended: by either adding the standard terms or a side letter can be used to accompany the agreement. (Alternatively, you can download our free, fully Renters’ Rights Act-compliant Assured Periodic Tenancy template directly from here).

When does DepositPass expire?

It remains active as long as the rolling tenancy continues. It only expires once the tenancy is legally terminated and any claims are settled.

3. Claims and Disputes

I have a DepositPass and my tenant is moving out. What do I do?

You release the tenant or 3rd party who provided the savings account or life insurance savings plan (policy) from the deed of assignment signed at the start of the tenancy.

Are my tenants still liable for any financial loss or damage?

Your tenants remain liable for any financial loss or damage as set out in your tenancy agreement.

How do I make a claim?

If you believe there is any financial loss or damage caused by your tenants under their tenancy agreement, and they have failed to reach a settlement directly with you (it is a MyDeposits requirement that direct settlement has been attempted first), you can notify us of this and request to make a claim.

More information here

Fair & Independent Dispute Resolution (Powered by MyDeposits)

At DepositPass, we want your move-out process to be completely stress-free. But if a disagreement arises over final deductions, don’t worry. We’ve partnered with MyDeposits to provide a completely independent Alternative Dispute Resolution (ADR) service to settle things fairly.

How the Process Works:

1. Talk It Out First: Under MyDeposits guidelines, landlords and tenants must always try to reach a fair compromise directly before opening a dispute.
2. Escalate with Ease: Still can’t agree? No problem. You can easily initiate a formal dispute right from your DepositPass dashboard.
3. Submit Your Evidence: An impartial expert from MyDeposits will step in to review the case. Tip: Adjudicators decide cases based entirely on hard facts, so make sure to provide clear evidence like your check-in/check-out inventories, photos, and emails!

4. Get a Fair, Final Decision: The adjudicator will weigh the evidence and issue an unbiased decision to ensure neither party is left out of pocket. Under MyDeposits rules, this decision is final and legally binding.

When are successful claims paid out?

If a claim goes to ADR and the tenant is found liable, they are given a short grace period to settle the balance. If they don’t make the payment, DepositPass steps in to ensure the landlord is protected. We process the payout quickly—typically within 5 business days after the tenant’s grace period ends.

A Quick Note on the 2026 Renters’ Rights Act: The MyDeposits service is strictly for resolving financial and deposit disputes when moving out. For general complaints during your tenancy (like property standards, repairs, or landlord conduct), tenants have the statutory right to escalate issues to the free, government-approved Private Rented Sector Landlord Ombudsman.

Welcome to your quick-reference guide. We’ve broken down everything letting agents need to know about partnering with DepositPass, boosting your business, and staying fully compliant under the new Renters’ Rights Act.

1. The Basics of DepositPass for Agents

What does DepositPass mean for letting agents?

Working with DepositPass saves you time, attracts tenants, protects landlords, and gives you a competitive edge in the marketplace. Properties offering a deposit-free option are highly appealing to tenants, while landlords appreciate the robust financial protection. Plus, as a DepositPass partner agent, you earn a commission for every successful introduction.

Does using DepositPass reduce our administrative and compliance burden?

Yes, significantly. Because DepositPass is an alternative to a traditional cash deposit, you do not need to register funds with a government-backed deposit scheme, nor do you have to serve statutory “Prescribed Information” within the strict 30-day window. This drastically reduces your team’s admin time and entirely removes the risk of your agency facing severe compliance fines for deposit registration errors.

What is covered by DepositPass?

DepositPass provides landlords with cover against financial loss or damage, including unpaid rent or property damage for which the tenant is liable under the tenancy agreement (up to the agreed limit, remaining strictly compliant with the statutory 5-week or 6-week deposit caps).

Is DepositPass safe?

Yes! In cases where tenants haven’t paid landlords for proven charges at the end of the tenancy, the assigned amount from the tenant’s (or a third party’s) savings account or life insurance policy can be securely drawn upon by the landlord.

Can I make DepositPass the only option on tenancies?

No. To comply with the Tenant Fees Act, tenants must always be offered the free choice between a traditional cash deposit and a DepositPass. However, many agents find that when presented clearly, our cashless solution is a highly popular choice for tenants.

2. Properties, Tenancies & RRA Compliance

What type of property can I rent with DepositPass?

DepositPass covers any property, from residential to commercial.

What tenancies are covered?

All new and converted rolling Assured Periodic Tenancies under the Renters’ Rights Act, as well as HMOs and Lodger agreements.

How to insert our terms into your tenancy agreements?

There are two ways our terms can be added: by inserting our standard clauses directly into your contract or by using a side letter (addendum). Alternatively, you can simply download our free, fully Renters’ Rights Act-compliant Assured Periodic Tenancy template from here!

Who can use DepositPass?

Any tenant who owns an assignable (chargeable) savings account or life insurance savings plan (policy)—or can provide one from a 3rd party like parents, a spouse, relatives, or friends.

Does DepositPass work for properties outside the UK?

No.

Does DepositPass work for landlords who do not live in the UK?

Yes.

3. Fees, Commission & Onboarding

How much does DepositPass cost?

It is completely free for agents and landlords. The tenant pays a one-off fee for the DepositPass service.

How much money can I earn for introducing tenants?

Our Partner Agents earn a generous commission for every introduction that leads to a DepositPass purchase. Commissions scale with the deposit size:

Amount of Tenant’s Deposit	Letting Agent Commission
£0 to £500	£50
> £500 to £1,000	£60
> £1,000 to £2,000	£70
> £2,000 to £4,000	£80
> £4,000 to £7,000	£90
> £7,000 to £10,000	£100

How do I become a DepositPass approved partner agent?

Simply visit the Agent section of our website and click “Get Started.” Once you submit your partnership enquiry, our team will be in touch as soon as possible.

What do I need to become a partner?

Our onboarding process is quick and easy. We just need:

Your company details
Your privacy notice
A main point of contact
A secure business domain email address for our portal

Note: We conduct standard background checks which you will need to agree to during onboarding.

What is an Introducer Agreement?

This is a simple written agreement outlining the rules of what an Introducer can and cannot do. We will walk you through exactly how this works during your onboarding training.

Training - how do I book training?

If you wish to book training for your team, please contact us at info@depositpass.com.

4. End of Tenancy & Disputes

What happens when a tenant is moving out?

As with any other tenancy, you need to arrange an independent check-out inventory and discuss any outstanding issues with the landlord and tenant. You also need to notify DepositPass that the rolling tenancy has ended.

If there are no deductions, the security assignment is simply released. If there is a disagreement over deductions, the dispute is handed over to our independent Alternative Dispute Resolution (ADR) partner, MyDeposits, for a fair, evidence-based outcome.

How much does it cost to cancel a DepositPass?

It costs nothing. There are no cancellation fees when a tenancy ends.

A Quick Note on the 2026 Renters’ Rights Act: As letting agents know, the MyDeposits ADR service strictly resolves financial and deposit disputes at move-out. For general property complaints during the tenancy, you and your landlords must now refer to the legally mandated Private Rented Sector Landlord Ombudsman.

Essential Guide to the Renters’ Rights Act 2026

Ensure you are completely up to speed with the landmark rental reforms in the UK. Get the official information sheet from the Ministry of Housing, Communities & Local Government so you don’t overlook any crucial legal updates.

If you have any questions that were not answered, feel free to reach out to our specialised team.

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Get started today and enjoy the benefits of preserving your cash while meeting your rental deposit obligations.

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