Frequently Asked Questions

Everything you need to know about how DepositPass works for you.

What is DepositPass?

DepositPass is an innovative, completely optional alternative to traditional cash rental deposits. Fully compliant with the Renters’ Rights Act (for properties in England) and the Tenant Fees Act, it provides landlords with secure, free coverage while saving tenants from locking up large chunks of their savings. It’s a win-win solution designed for modern renting!

How does DepositPass work?

For Tenants: Simply complete a quick questionnaire on our platform, and we’ll guide you to the best deposit option for your financial situation.
For Landlords: Register your properties and invite tenants to use DepositPass. Our platform seamlessly secures the deposit cycle for the entire duration of the new rolling Assured Periodic Tenancies (or the equivalent statutory tenancies in Wales, Scotland, and Northern Ireland).

Why choose DepositPass?

Tenant Benefits:

Keep Your Savings: Save up to 35% compared to traditional cash deposit methods, keeping more money in your pocket.
Pet-Friendly Power: The Renters’ Rights Act gives you the right to request a pet in England, but landlords cannot legally charge an extra cash “pet deposit.” Offering a DepositPass strengthens your pet request by giving landlords reliable protection against potential damage without breaking deposit rules.

Landlord Benefits:

Reliable Security: Enjoy high response rates, a thorough tenant vetting process, and robust protection to recover any outstandings.
100% Compliant: Effortlessly comply with the ban on mandatory tenant fees and the strict statutory 5-week (or 6-week) deposit caps.

What is the Statutory Deposit Cap?

The law strictly limits how much a landlord can hold as a deposit in England:

5-Week Cap: For properties with an annual rent under £50,000.
6-Week Cap: For properties with an annual rent of £50,000 or more.

Quick Calculation: (Monthly Rent x 12) ÷ 52 = Weekly Rent. Multiply by 5 (or 6) to find your maximum cap. For example, at £1,200/month, the 5-week cap is £1,384.60.

How are disputes resolved?

We partner with MyDeposits to offer a completely independent Alternative Dispute Resolution (ADR) service. If a disagreement arises at the end of the tenancy, an impartial expert will review the evidence to ensure a fair, transparent, and fast outcome for both parties.

Payouts: If a landlord’s claim is successful, payouts are processed quickly—typically within 5 business days after the tenant’s grace period has expired.

More information here

What flexible savings options can I use with DepositPass?

DepositPass lets you secure your deposit using funds you already have. Your money stays in its account, continues to earn interest, and is simply blocked for the duration of your rolling tenancy to cover potential disputes. You can assign:

Standard Savings Accounts: Link any standard UK bank savings account seamlessly.
Life Insurance Policies: Use an existing life insurance savings policy without impacting your long-term benefits.

Third-Party Support: Don’t have enough saved? A family member or friend can securely assign funds from their own account to support your tenancy.

Where can I find a draft tenancy agreement that uses DepositPass as a deposit replacement product?

We provide a free, fully legally compliant template for our users! You can download our draft Assured Periodic Tenancy Agreement here (which comes with the DepositPass clauses already perfectly integrated). Our template has been rigorously updated to comply with all May 2026 Renters’ Rights Act regulations, including the abolition of fixed terms and the ban on Section 21 evictions.

Already have your own agreement? No problem. You can simply attach our standard ‘Security Assignment of Insurance Benefits’ or ‘Deed of Charge/Assignment’ document as a legally binding addendum to your existing contract.

Welcome to your quick-reference guide. We’ve broken down everything you need to know about renting and using DepositPass under the new Renters’ Rights Act.

1. Starting Your Tenancy

What is a tenant's deposit?

It is a security payment made at the start of your tenancy to protect the landlord against financial loss (like property damage or unpaid rent). It is held for the duration of your rolling tenancy and returned when you move out, provided you’ve met your agreement terms.

What is the maximum deposit a landlord can ask for?

England: Capped at 5 weeks’ rent (if annual rent is under £50,000) or 6 weeks’ rent (if £50,000 or more).
Wales: Usually equivalent to 1 month’s rent.
Scotland: Capped at a maximum of 2 months’ rent.
Northern Ireland: Currently no legal cap.

What documents must my landlord provide at the start?

By law, your landlord or agent must give you:

Renters’ Rights Act Information Sheet 2026 (replaces the old “How to rent” guide)
Energy Performance Certificate (EPC)
Gas & Electrical Safety Certificates
Instruction manuals for major appliances
A signed copy of your Assured Periodic Tenancy Agreement
The inventory or check-in report

DepositPass Documentation: Your Policy/Security Assignment outlining your alternative deposit coverage.

How do I protect myself against unfair cleaning/damage charges?

Your check-in inventory is your best defense. When you move in, take these 3 steps:

Verify: Make sure the written condition matches reality (e.g., if the oven is dirty but the report says “professionally cleaned,” note it down).
Be Descriptive: Photos are great, but words are better for smells or stickiness. Pay special attention to the oven, bathrooms, fridge, windows, and floors.

Act Fast: Landlords usually give you 7 days to return the inventory and just 48 hours to report cleaning issues. Don’t miss these deadlines!

What happens if my tenancy doesn't go ahead?

If you do not move in and the tenancy does not commence, please contact us immediately at info@depositpass.com.

2. During Your Tenancy

I want a pet. Does this affect my DepositPass?

It actually makes DepositPass more valuable! Under the Renters’ Rights Act (England), you have the right to request a pet, and landlords cannot unreasonably refuse. However, landlords are banned from asking for an extra cash “pet deposit.” By using DepositPass, you give your landlord reliable financial protection against pet damage without having to find extra cash upfront.

Who is responsible for external and structural repairs?

Your landlord is legally responsible for maintaining:

The exterior structure (walls, roof, drains, gutters, windows, and external doors).
Plumbing (basins, sinks, baths, toilets, and pipework).
Heating and electrical (wiring, boilers, radiators, gas/electric fires).

Note: Your landlord can only fix problems they know about, so report issues promptly!

My property has mould. What should I do?

Report it immediately in writing. Under the new Awaab’s Law, landlords face strict legal deadlines to investigate and fix health hazards like damp and mould. They must actively repair underlying building faults (like leaks or poor ventilation) and can no longer easily dismiss the issue as “tenant lifestyle.”

What if I fall behind on rent?

Contact your landlord immediately to set up a repayment plan. Legal Warning: If you fall three months or more into rent arrears, the Renters’ Rights Act allows your landlord to start eviction proceedings with a 4-month notice (Section 8). Seeking help early is critical.

Who do I contact if I have a serious complaint?

Always start with your landlord. However, if they ignore a serious issue, you can now escalate your complaint to the Private Rented Sector Landlord Ombudsman—a free, independent service that all private landlords in England are legally required to join.

3. Ending Your Tenancy

Can my landlord ask me to leave without a reason?

No. “No-fault” (Section 21) evictions are permanently banned in England. Your landlord needs a valid legal reason to ask you to leave, such as major rent arrears, selling the home, or moving in themselves. Even then, you are protected from “selling/moving in” evictions during your first 12 months.

I want to move out. Are there "early termination" fees?

No. Because fixed-term contracts are abolished, you are on a rolling Assured Periodic Tenancy. You can leave at any time simply by giving two months’ written notice. You only pay rent up to the end of that notice period—there are no early exit penalties.

What happens to my DepositPass when I leave?

Once you move out and the tenancy ends smoothly, your landlord releases you (or your third-party guarantor) from the DepositPass security assignment.

Can I transfer my DepositPass to my next rental?

Yes! We can seamlessly transition your DepositPass to your next home. Contact info@depositpass.com for details on transfer procedures and loyalty discounts.

What documents should I ask for when moving out?

Request a copy of the final check-out report as soon as possible. If it is inaccurate, submit your corrections in writing. This report is your most vital piece of evidence if there is a dispute over damages.

What can my landlord legally charge me for at the end?

Your landlord can only charge you for breaking the terms of your agreement, such as:

Cleaning (to restore the property to the standard it was in when you arrived)
Damage beyond fair wear and tear
Unauthorised redecoration
Unpaid rent

They cannot charge you for normal “wear and tear” (the expected, everyday decline in the property’s condition over time).

What are the benefits of DepositPass?

DepositPass provides landlords with a high response rate and better security in case of disputes, while also vetting tenants to reduce the risk of issues. It’s free to use and allows landlords to recover any outstandings. DepositPass also offers additional protection if agreed upon with the tenant.

Is DepositPass safe?

Yes. In cases where tenants haven’t paid landlords for proven charges, the assigned amount of the savings account or life insurance savings plan (policy) can be drawn upon.

How much does DepositPass cost?

It is completely free for landlords.

Who pays for DepositPass?

DepositPass is paid for by your tenant, it is totally free for landlords.

How can I offer DepositPass to my tenants?

DepositPass can be offered to your tenants by simply signing up online.

What type of property can I let with DepositPass?

Any property, from residential to commercial ones.

What tenancies are covered?

All new and converted periodic tenancies under the Renters’ Rights Act, as well as HMOs and Lodger agreements.

What is covered by the DepositPass?

You are covered for financial loss or damage for which your tenants are liable under your Tenancy Agreement, up to the value of the number of weeks’ rent you have previously agreed upon with the tenant.

My tenant is going ahead with a DepositPass. Do I need to amend my tenancy agreement?

There are two ways that your tenancy agreement can be amended, by either adding the standard terms or a side letter can be used to accompany the agreement.

When does DepositPass expire?

When does DepositPass expire? It remains active as long as the rolling tenancy continues. It only expires once the tenancy is legally terminated and any claims are settled.

I have a DepositPass and my tenant is moving out. What do I do?

You release the tenant or 3rd party who provided the savings account or life insurance savings plan (policy) from the deed of assignment signed at the start of the tenancy.

Are my tenants still liable for any financial loss or damage?

Your tenants remain liable for any financial loss or damage as set out in your tenancy agreement.

How do I make a claim?

If you believe there is any financial loss or damage caused by your tenants under their tenancy agreement, and they have failed to reach a settlement directly with you (it is a requirement of the guarantee that direct settlement has been attempted), you can notify us of this and request to make a claim.

How are claims resolved in case of a tenancy with DepositPass?

DepositPass ensures fairness and professionalism in handling disputes between renters and landlords through our partnership with MyDeposits. MyDeposits provides an independent and impartial dispute resolution service, with adjudicators who are experienced in Alternative Dispute Resolution (ADR) procedures. This means that disputes are handled efficiently and fairly, based on the issues in dispute and the evidence provided. As a customer, you can have complete confidence in the dispute resolution process, knowing that it is designed to protect your interests and provide a satisfactory outcome.

More information here

How quickly do I receive a payout if my claim is successful?

After you have given at least 5 business days’ grace in writing to the tenant and this period has expired without the tenant having made the payments due.

What does DepositPass mean for letting agents?

Working with DepositPass saves you time, attracts tenants, protects landlords and gives you a competitive edge in the marketplace. Properties where the no deposit option is offered, if previously agreed with the tenant, are more appealing to them, while landlords appreciate the extra financial protection. As a DepositPass partner agent you will also earn commission for every introduction that leads to a DepositPass purchase. Find out more about becoming a partner by visiting the agent page on our website.

What is covered by DepositPass?

DepositPass provides cover against financial loss or damage suffered by the landlord, including unpaid rent or damage to the property for which the tenant is liable under the tenancy agreement.

What's in it for my landlord if they agree to offer a deposit replacement scheme on their property?

By offering a DepositPass on their property, your landlord will benefit from increased demand for their properties, a wider range of tenants and void periods will be reduced. This could provide landlords with greater protection than a cash deposit.

How do I become a DepositPass approved partner agent?

If you would like to become a DepositPass partner agent, simply visit the Agent section of our website and click on “Get Started”, after which you will be asked to submit a few details. Once you have sent in your partnership enquiry, we will be in touch as soon as possible with more information about joining DepositPass.

What do I need to become a partner?

We keep our onboarding process as easy as possible. All we need is:

Details about who wants to partner with us
Your privacy notice
Someone who is our main point of contact
A secure business domain email address for our portal

We do background checks which you will need to agree to as part of our onboarding process.

What is an Introducer Agreement?

There are written rules about what an Introducer can and cannot do, but they are very simple and we can talk you through how this works in our training.

Who can use DepositPass?

Any tenant who owns an assignable (chargeable) savings account or life insurance savings plan (policy) or can provide one from a 3rd party like mom and dad, spouse, relatives, friends or any other person.

What type of property can I rent with DepositPass?

Any property, from residential to commercial ones.

Does DepositPass work for properties outside the UK?

No.

Does DepositPass work for landlords who do not live in the UK?

Yes

What tenancies can I use DepositPass on?

We cover a range of tenancies where a traditional cash deposit would be needed. These include:

Tenancy	Description	Covered?
Assured Shorthold Tenancy (AST)	In England and Wales	Yes
Private Residential Tenancy (PRT)	In Scotland	No
Northern Irish Tenancies	Any tenancy subject to the Privacy Tenancy (Northern Ireland) Order 2006	Yes
House of Multiple Occupancies (HMO)	Properties where tenants live in the same house or building under separate tenancy agreements	Yes
Tenancies for Lodgers	Where you live with your landloard	Yes

Is DepositPass safe?

Yes! In cases where tenants haven’t paid landlords for proven charges, the assigned amount of the savings account or life insurance savings plan (policy) can be drawn upon by the landlord.

Can I make DepositPass the only option on tenancies?

Tenants have to be offered the choice of either a cash deposit or a DepositPass; however, many of our agents agree with their landlords that our cashless solution is very appealing to tenants.

How much does DepositPass cost?

It is completely free for agents.

Who pays for DepositPass?

DepositPass is paid for by your tenant, it is totally free for landlords and agents.

How much money can I earn for introducing tenants to DepositPass?

Our Partner Agents earn a commission for every introduction that leads to a DepositPass purchase according to this table.

Amount of tenants’s deposit	Letting Agent Commission
£0 to £500	£50
> £500 to £1,000	£60
> £1,000 to £2,000	£70
> £2,000 to £4,000	£80
> £4,000 to £7,000	£90
> £7,000 to £10,000	£100

How much does it cost to cancel a DepositPass?

It costs nothing to cancel a DepositPass as no cancellation fee is applicable.

How to insert our terms into your tenancy agreements?

There are two ways that our terms can be added into your tenancy agreement, by either adding the standard terms or a side letter can be used to accompany the agreement.

Training - how do I book training?

If you wish to book training with us, please contact us on info@depositpass.com

What happens when a tenant is moving out?

As with any other tenancy, when a tenant moves out you need to go through the process of getting an independent check-out inventory and discussing any outstanding issues with both landlord and tenants. You also need to let us know that the tenancy has ended. Once the tenant has vacated the property at the end of the tenancy, the landlord releases him/her or the 3rd party who provided the savings account or life insurance savings plan (policy) from the deed of assignment signed at the start of the tenancy.

Essential Guide to the Renters’ Rights Act 2026

Ensure you are completely up to speed with the landmark rental reforms in the UK. Get the official information sheet from the Ministry of Housing, Communities & Local Government so you don’t overlook any crucial legal updates.

If you have any questions that were not answered, feel free to reach out to our specialised team.

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Get started today and enjoy the benefits of preserving your cash while meeting your rental deposit obligations.

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Frequently Asked Questions

1. Starting Your Tenancy

2. During Your Tenancy

3. Ending Your Tenancy

Essential Guide to the Renters’ Rights Act 2026

If you have any questions that were not answered, feel free to reach out to our specialised team.

Ready to get Started

Are you a Tenant?

Are you a Landlord?

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